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Tag: Net promoter score

5 KPIs to swear by for success with pre-sales chat

5 KPIs to swear by for success with pre-sales chat

In Managing BusinessTags conversion, conversion rate, customer, email, KPI, KPIs, live chat, Net promoter score, NPS, response time, sales, time to respondLeave a comment

Today’s customers expect instant replies from companies. It’s the era of immediate gratification.  While live chat is central to customer support, it’s also seeing a …

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The Ultimate Guide to NPS (Net Promoter Score)

The Ultimate Guide to NPS (Net Promoter Score)

In Managing BusinessTags customer, customer feedback, customers, feedback, Net promoter score, NPSLeave a comment

Ask the Ultimate Question – NPS the way to measure greatness I’ve always disliked the traditional customer survey. The list of questions about how you …

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