Is customer satisfaction on your list of top priorities? It should be. Customer satisfaction is definitely one of the key factors which determine whether your business will succeed or fail. Let’s look at some stats that …
Category: Blog
With 28.8 million small businesses in the United States, competition can be really fierce. This means that in order to stay on top of your game, you’ll need to find a way to utilize your time …
I was very stoic my entire life without knowing about the concept. I guess this is a side effect of being a German 😛 Stoicism has become popular again. Yet nobody really knows what it’s all …
A few days ago, I was sitting on a white sandy beach in Bali with my daughter and wife. It was gorgeous, aside from the insane amount of plastic trash that was floating on the water …
A few years ago, I ended up taking over the product aspect of my company and formed a team to support me in this task. During that time, one of the biggest challenges that I faced, …
Today’s customers expect instant replies from companies. It’s the era of immediate gratification. While live chat is central to customer support, it’s also seeing a quick adoption as a conversion and sales tool. It works because …
As a new business owner, you’re bound to make mistakes. I know I’ve made plenty. If you do a quick Google search, you’ll find a whole list of reasons that business fail. Many are obvious, including …
As an entrepreneur, you have a lot on your mind every minute of every day. Throw a family into the mix, and it’s easy to feel overwhelmed. Sounds familiar? I’ve been there. Building a large tech …
Steve Jobs is the flag bearer for the CEOs of our generation. Many leaders are nasty towards their employees. And they justify it by quoting how Mr. Jobs yelled and told his staff that they “sucked.” …
I see parents around me worried what their children would end up doing with their lives. But I don’t care about what my child wants to pursue. Rather, I want to give her a toolkit that …