A few years ago, I ended up taking over the product aspect of my company and formed a team to support me in this task. During that time, one of the biggest challenges that I faced, …
Tag: customer
Today’s customers expect instant replies from companies. It’s the era of immediate gratification. While live chat is central to customer support, it’s also seeing a quick adoption as a conversion and sales tool. It works because …
Ask the Ultimate Question – NPS the way to measure greatness I’ve always disliked the traditional customer survey. The list of questions about how you use the service, the vague requests for “suggestions to improve”. We decided …
