Ask the Ultimate Question – NPS the way to measure greatness I’ve always disliked the traditional customer survey. The list of questions about how you use the service, the vague requests for “suggestions to improve”. We decided early on that we wouldn’t bore our customers with yet another survey. We also knew that often the information gleaned from one of these surveys is rarely actionable.
I’ve spoken before about embracing pain and accepting its presence in your life. After all, expecting to live a life without pain and tragedy would be a foolish pursuit. Pain is inevitable. If you aren’t comfortable embracing it, it will
Life is all about improvement. Some of us seek to improve our relationships, others our professional life, some others seek to improve spiritually. But wherever you look, and whomever you examine, you’ll invariably see the same thing— a struggle for improvement. And I say struggle for a reason. That’s exactly what it is. Because whenever we embark on a quest of building habits and improving ourselves, we inevitably get stuck. We say to ourselves, “I’ll go to the gym from
As a bootstrapped entrepreneur, cutting costs can be a huge part of your strategy. Saving on your office space can mean more money for marketing. Save money on your web host and you can afford to pay for more A/B testing on your landing page. But coming up with ways to reduce your expenses isn’t easy. It may take a little out-of-the-box thinking, and will definitely mean negotiating wherever possible. To help you make the most of your dollar, here
Book Recommendation #3: The Dip by Seth Godin In our last book review, we talked about failure— how to escape its magnetic pull. This week we’ll have a look at Seth Godin’s, The Dip and talk about a different approach to failure: accepting it. The Dip by Seth Godin Godin argues that sometimes, when the going gets tough, your best course of action is to stop pushing forward. Yes, the book also talks about how you can push through challenges (when necessary)
Great marketing doesn’t just happen on it’s own. Winning campaigns, out-of-the-box solutions— these are things that take serious planning and process. To make your marketing work, you need to spend some time thinking about what direction you’re going to take and how you’ll execute on that vision. One of the best ways to focus your efforts in a clear direction is to
Business isn’t easy. You’re bound to make mistakes, fail time and again, and miss just as awesome as you hit. It’s the same for all of us, that’s just the nature of the game. And it’s precisely because of these failures that you’ll learn the lessons required to propel you towards success. But learning from your mistakes can be painful. That’s why, across the entrepreneur community, from business leaders in every industry, you’ll hear the same thing: “find a mentor”.
A recent article from Lifehacker made the bold claim that “Self-Improvement Is Impossible Without Self-Awareness”. And they’re not alone. A 2010 study on the role self-awareness plays in leadership showed, “a high self-awareness score [to be] the strongest predictor of overall success.” Bottom line: if you
The fourth and final test in our self-awareness series, the Entrepreneurial Aptitude Test (EAT) is a newer test that claims to “identify your unique make-up of key ‘entrepreneurial DNA’.” What is it? The Entrepreneurial Aptitude Test was specifically designed for entrepreneurs attempting to build better self-awareness. The results are based on six years of interviews with successful leaders and research into what makes an effective entrepreneur. Why did I choose it? This one was a no-brainer. Of all the tests,
This is the third test in our ongoing mini-series on self-awareness. Today we’re looking at the Kolbe test and using it to learn a little more about ourselves. The Kolbe test is significantly different from the other tests so far and gives you a interesting look at yourself. What is it? The previous two tests were great indicators of aptitude. They give you a good understanding of what you’re good at and where your strengths lie. On the other hand, the